Terms & Conditions

Welcome to www.med2house.com.The domain name www.med2house.com, an internet based portal is owned and operated by Med2house Services Private Ltd, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter, referred to as “med2house” or “We” or “Our” or “Us” or “Company”) registered at Kochi, Kerala. The domain name will referred to as “Website” henceforth.

The following are the Terms and Conditions govern your purchase and use of the products and services (the “Products”) from med2house.com, and constitute a legally binding agreement, between you (“the Customer”, the “User” or “the Caregiver”) and med2house.com, a fully licensed retail & wholesale Pharmacy.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to www.med2house.com, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. These Terms of Use constitute a legal and binding contract between You, the User on one part and Med2house on the other Part.


So, before you use this Website, please read the terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.

1. Creating an Account 

a. To use certain features of the Website (e.g., ordering Products), you must set up an account with Med2house.com (“Med2house Customer Account”) and provide certain information about yourself as prompted by the Customer Registration form, including, your name, email address, account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.

b. You represent and warrant that the information you submit during registration is truthful, current and accurate and that you will maintain the accuracy of such information.

c. Your Med2house Customer Account username and password are personal to you. This account is non-exclusive, non-transferable with limited privilege to access and transact on the Website. You will be solely responsible for all the activities associated with your Med2house Customer Account.

d. Med2house.com will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any un-authorised use of your Med2house Customer Account, you shall immediately notify Med2house.com.

e. It is your responsibility to keep your email address up-to-date on your account setup at Med2house.com so that we can communicate with you electronically.

f. This Terms of Use is published in compliance of, and is governed by the provisions of Indian law, including but limited to:

i.the Indian Contract Act, 1872 (“Contract Act”);

ii.the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information     Technology (Reasonable      Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology    (Intermediaries Guidelines) Rules, 2011;

iii.the Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);

iv.the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954; and

v.the consumer protection Act, 1986.

g. These Terms of Use constitute an electronic record in terms of the Information Technology Act, 2000 and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
2. Security Policy

All your transactions are highly secure when you place an order online at Med2house.com.

3. Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. Med2house.com is not intended for children under the age of 18. We will not knowingly collect any information from Med2house visitors in this age group.

4. Price and Payment

a. All our product prices include all applicable statutory taxes, fees and subject to availability.

b. We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

c. We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

d. We do not charge a delivery charge for all deliveries made until 31 Dec 2016. Any updates to this policy will be updated in the website accordingly.

e. We are open Monday – Saturday from 9:30AM – 05:30 PM IST excluding public holidays.
Delivery at Kochi will be done on the same day or maximum on next business day. Courier service delivery is available to other locations and delivery will follow the schedule specified by the carrier. Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control.


f. Payment is currently accepted as Cash on Delivery (CoD). Payment via online services and EDC machines during delivery is planned and will clearly be mentioned on the website once the services are active.

5. Use of Information on the Website

a. The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

b. The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.

c. Med2house.com does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Med2house.com.

6. Disclaimer of Warranties and Limitation of Liability

a. All information, Products and services included on or otherwise made available to you through this Website are provided by Med2house.com on an “as is” and “as available” basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.

b. Med2house.com assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

c. Med2house.com has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

d. Med2house.com cannot guarantee the adequacy, currency or completeness of the Website content. Med2house.com does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.

e. We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. Med2house.com is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website, or its content will meet your requirements.

f. Please note that while Med2house has made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will be the same as the colour of the Products delivered to you.

g. We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. Med2house explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

h. Med2house.com accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Med2house   Users.

i. Med2house.com reserves the right to modify or withdraw any part of the website or any of its content at any time without notice. You agree that Med2house will not be liable for any modification, suspension or discontinuance of the Website or any other part thereof.

7. Website Availability

We take all reasonable care to ensure the availability of the Med2house.com Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Med2house.com does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

8. Terms of Sale

a. Med2house.com may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

b. Med2house.com reserves the right to discontinue any program or offer on its Website.

c. We reserve the right, without prior notice, to limit the order quantity of any Products available on Nemeds.com.

d. We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy Med2house. You confirm that you have had a physical examination by a physician and do not require a physical examination.

e. You understand that all Products shall be sold & dispensed by a registered Pharmacist at Med2house

f. If you are the patient/parent/authorized person on behalf of the patient, you authorize and appoint the Pharmacy Med2house, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent to the Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorize Med2house to ship the order by Post/courier to your designated location. This authorization shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfillment of your order.


g. “If you are the parent/legal guardian/authorized person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacy Med2house on the Patient’s behalf.”

9. Prescription Medication Policy

a. Med2house.com, a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.

b. Med2house.com will not dispense any prescription medication without a valid prescription from a licensed physician. Also, before you can choose the low-cost generic option in the Website, please ask your doctor to add the generic drug to your prescription.

c. Med2house.com may, at its discretion, share your prescription and other pertinent information with a third-party network of certified medical doctors.

d. If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, WhatsApp, or by post, and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists.

e. The drug information provided in the Med2house.com is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.

f. Med2house requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from Med2house.com.

g. At Med2house.com, a Caregiver can order prescription medicines on your behalf.


10.Force Majeure

The User accepts and acknowledges that Med2house shall not be liable for any loss or damage caused to the User as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures (which are not caused due to the fault of the User), or any other delay or default or deficiency or failure which arises from causes beyond Med2house’s reasonable control (“Force Majeure Event”). In the event of any Force Majeure Event arising, Med2house, depending on whose performance has been impacted under the Terms of Use, shall immediately give notice to the User of the facts which constitute the Force Majeure Event.

11. Refund Policy

At Med2house.com, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Refunds Possible If

i.you received a defective item;

ii.the ordered item(s) is lost or damaged during transit;

iii.the ordered item(s) is past its expiry date.
Please note: Refund payments will only be made via the original payment method of your order. Please allow 7 to 10 working days for the refund process to be complete.

How to Request a Refund:
To request a refund, simply email us your order details at order@med2house.com with the subject line ‘Refund’, including the reason why you’re requesting a refund in the mail content. Customer feedback is of utmost importance for us and we use it to constantly improve our quality of service. If you have any queries, do call our help desk at +91 75589 65500.

12. Copyrights, Trademarks and other Intellectual Property Rights

a. As per the Terms and Conditions of Med2house.com, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Med2house Marketplace Limited. All other trademarks not owned by Med2house.com that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Med2house.com.

b. You hereby agree that you will not reproduce, duplicate or copy the content of Med2house.com for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.

13. User Indemnification

You hereby agree to indemnify, defend, hold harmless Med2house.com and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses.

14. Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India.

15. Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

16. No Waiver

No failure on the part of Med2house.com to enforce any part of these Terms and Conditions shall constitute a waiver of any of Med2house’ rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Med2house nor the reliance of any person on Med2house actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Med2house.com shall have any legal effect whatsoever.

17. Submissions

a. Med2house.com reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, “Submissions”) as part of the features in the Website, including but not limited to, Ratings & Reviews, Ask Our Pharmacist Your Questions and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.

b. Med2house.com shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

c. You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.

d. The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Med2house.com Website.

e. Med2house.com does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.

18. Termination

You agree that Med2house.com, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that Med2house.com shall not be liable to you for any such termination. Your right to use the Med2house Website/Service immediately ceases upon termination of your access/use of the Website.

Upon termination of this Agreement, Med2house shall have no obligation to maintain or provide any of Your data and may thereafter, unless legally prohibited, delete all Your data in its systems or otherwise in its possession or under its control, including but not limited to Your personal information, log-in ID and password, order details (including any prescriptions uploaded) and all related information, files and materials associated with or inside Your account (or any part thereof).

The right to terminate/ suspend the account is in addition to, and without prejudice to, Med2house’s right to initiate action against the User, in accordance with applicable law.

Alternatively, you may also want to terminate this Agreement with Med2house by:

i.          not accessing the Website; or

ii.         closing your accounts for all of the Services that You use.



Even after termination, certain obligations mentioned under Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.

20. Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Med2house.com Terms and Conditions regularly. Your continued use of the Website will confirm your acceptance of such changes or modifications; therefore, you should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to your use of the Website. These Terms were published on 20 August 2016.

Contact Information

Please contact us for any questions or comments regarding these Terms and Conditions at
Telephone number: +91 75589 65500
E-mail: order@med2house.com