Frequently Asked Questions

What is Med2House?

We are a convenient health care service company focused on providing door delivery of medicine and other healthcare products. Our current operations are out of Kochi.

 What products are sold in Med2House?

Our product and service portfolio comprises the following:

  • Medicines associated with Allopathy, Ayurveda
  • Mother and baby products
  • Hygiene products like Listerine, hand washes etcHealthcare products for personal care, that include px
  • Foot care like Foot and nail Creams, Moisturizers, Insoles
  • Oral care like tooth pastes, denture care, breath fresheners
  • Infant care like diapers, shampoo
  • Diet and Supplements like nutrition bars and drinks, weight management products, sports supplements, family nutrition etc.
  • Healthcare devices and sub-products like blood pressure meters, thermometer, glucometer etc.

Where do we source the products?

We source products directly from registered distributors and pharmaceutical companies. Additional verification like batch number, expiry date checks are done as part of our quality checks.

How can I make my order?

Below convenient methods of order placement is available:

  • Phone call to7558965500 and talk to our pharmacist
  • WhatsApp the medicine names(s) and quantity/ prescription to 7558965500
  • SMS medicines name(s) and quantity to 7558965500
  • Email the medicine names(s) and quantity/ prescription to order@med2house.com
  • In near future, orders can be made using Mobile App and website

Do I need a prescription to make purchases of medicines?

Yes. We mandate customers to provide prescription; which will be validated by our pharmacist team.

Do I need the original prescription, at time of delivery?

Yes. As per the government regulations, customer must show the original prescription to our delivery team, at the time of delivery.

Why are there variation prices of medicine from time to time?

Medicine prices are not static and are prone to changes based on geographical location, regulations and distributors. The prices will be confirmed by our pharmacist as part of order enquiry or request.

How is the payment done?

The payment can be made by the customer on a cash on carry basis. Once the delivery is made at your door step, the customer can pay the bill amount to the delivery personnel.

In near future, payment via payment gateway, digital wallets etc

When will I get my order delivered?

Delivery at Kochi will be done on the same day or maximum on next business day. Courier service delivery is available to other locations and delivery will follow the schedule specified by the carrier.Our pharmacist will keep the customer informed for any unforeseen delays in delivery.

 Where can I check my order status?

Regular updates will be provided via SMS, Emails and our pharmacist’s call about your order.

What is your cancellation policy?

Order can be cancelled at any time before we ship the order for delivery.

What is your return policy?

We accept returns if the item is in new and unopened condition, within 2 weeks of order delivery. Please check your orders at the time of delivery and report any return request before you pay our delivery personnel.

What is business hours of operation?

We are open Monday – Saturday from 9:30AM – 05:30 PM IST.

How can I contact Med2House?

Kindly refer the Contact Us information passed on our Home page